Frequently asked questions
What makes an ai answering machine the best choice over just hiring a human receptionist?
Our goal is not to replace people, it’s to help businesses take advantage of modern technology.
For many small businesses, hiring a full-time receptionist comes with salaries, taxes, benefits, and scheduling limitations. An AI receptionist provides a cost-effective solution that can answer calls, capture leads, and assist customers around the clock, and assist any receptionists you may already have by picking up human error.
Unlike a traditional receptionist, your AI receptionist is available 24/7, including nights, weekends, and holidays. Whether a customer calls at 3 PM or 3 AM, your business never misses an opportunity.
Are the monthly fees final sale?
Because each receptionist is custom-built and personalized for your business, monthly subscriptions are non-refundable once service has been activated.
If you have any questions before purchasing, our team is happy to help ensure you choose the package that best fits your business.
How long after investing and making the purchase will my receptionist be set up?
Most receptionists are fully set up and ready to begin answering calls within 2 – 4 business days.
We work hard to get your receptionist running as quickly as possible, which is why we do not charge a setup fee. Our goal is not only to provide a service, but to help your business capture more opportunities and generate a positive return on your investment.
What makes ROI automations different from other automation companies?
At ROI Automations, we focus on more than simply answering calls, we focus on helping businesses increase revenue while saving valuable time.
Our team is constantly refining and improving each receptionist to sound as natural and human as possible. We prioritize quality, deep technolgy, personalization, and real-world performance so your callers receive a professional experience rather than the robotic interactions many businesses have come to expect from AI.
Can I customize my receptionist?
Absolutely.
After signing up, you’ll complete a questionnaire that helps us customize your receptionist to match your business, services, and communication style.
We view every client relationship as a partnership, not just a transaction. If you ever need to update information, add services, adjust responses, or further personalize your receptionist, our team is always available to help.
What is your cancellation policy?
We understand that plans can change. If you need to cancel your subscription, you can do so at any time from your account dashboard. Cancellations take effect at the end of your current billing cycle, and no refunds are issued for the remainder of the billing period.
If you have questions about canceling your subscription or need assistance, our support team is here to help. Simply reach out to us, and we'll guide you through the process, no hard feelings. We value you as a paying partner.